Privacy policy

NURTURED ECHOES, LLC

PRIVACY POLICY

Last Updated: May 2026

Nurtured Echoes, LLC (“we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or that has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

(a) Contact details, including your name, billing address, shipping address, phone number, and email address;

(b) Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation;

(d) Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions;

(e) Communications with us, including the information you include in customer support inquiries or other messages;

(f) Device information, including information about your device, browser, network connection, IP address, and other unique identifiers;

(g) Usage information, including how and when you interact with or navigate the Services.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

(a) Directly from you, including when you create an account, place an order, subscribe to our email list, download a free resource, or otherwise communicate with us;

(b) Automatically through the Services, including from your device when you use our products or visit our website, and through cookies and similar technologies;

(d) From our partners or other third parties.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing and Improving the Services

We use your personal information to perform our contract with you, process payments, fulfill your orders, manage your account, send you transactional notifications, deliver digital products and other resources you have requested, arrange shipping for physical products, and customize and improve your experience on the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending email marketing and promotional communications, and showing you online advertisements based on your past interactions with the Services or other websites. You can opt out of marketing communications at any time using the unsubscribe link in any marketing email.

Security and Fraud Prevention

We use your personal information to authenticate your account, secure the Services, detect and investigate fraudulent or malicious activity, and protect public safety. You are responsible for keeping your account credentials safe and not sharing them with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law, respond to valid legal process or government requests, investigate or participate in litigation or legal proceedings, and enforce or investigate potential violations of our Terms of Service or other policies.

4. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances include:

(a) With Shopify and other vendors and service providers who perform services on our behalf, such as payment processing, IT management, data analytics, customer support, cloud storage, and order fulfillment;

(b) With business and marketing partners to provide marketing services and personalized advertising;

(d) With our affiliates or otherwise within our corporate group;

(e) In connection with a business transaction such as a merger, acquisition, or bankruptcy;

(f) To comply with applicable legal obligations, respond to subpoenas or legal process, enforce our terms or policies, or protect or defend the Services and the rights of our users or others.

5. KEY SERVICE PROVIDERS AND SUBPROCESSORS

To provide the Services, we work with the following key third-party service providers, each of which may receive or process certain personal information about you. Each provider has its own privacy practices, and we encourage you to review their respective privacy policies.

Shopify

Our online store is hosted on Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, in order to provide and improve the Services. To learn more about how Shopify uses your personal information and any rights you may have with respect to data processed by Shopify, please visit https://privacy.shopify.com/en or the Shopify Consumer Privacy Policy.

Kit (formerly ConvertKit)

We use Kit (operated by ConvertKit, LLC) as our email marketing platform. When you subscribe to our email list, request a free resource, or otherwise opt in to email communications, your name, email address, and related engagement data are processed by Kit on our behalf. You can review Kit’s privacy practices at https://kit.com/privacy.

Google Analytics

We use Google Analytics to understand how visitors interact with the Services. Google Analytics may collect information such as your IP address, device information, browser type, pages viewed, and time spent on pages. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout, or by adjusting your cookie preferences. Google’s privacy practices are described at https://policies.google.com/privacy.

Meta Pixel

We use the Meta Pixel (operated by Meta Platforms, Inc.) to measure the effectiveness of our advertising and to show you relevant ads on Facebook, Instagram, and other Meta-owned platforms. The Meta Pixel may collect information such as your IP address, device information, browser type, and information about your interactions with the Services. You can manage your ad preferences in your Meta account settings or learn more at https://www.facebook.com/privacy/policy/.

Substack

We publish written content on Substack. If you subscribe to our Substack publication, Substack collects your email address and engagement data directly under its own privacy policy, and not all Substack subscribers are also subscribers to our main email list (Kit). Substack’s privacy practices are available at https://substack.com/privacy. If you choose to cross-subscribe between our Substack and our main email list, the two services will hold your information independently under their respective privacy practices.

6. COOKIES AND TRACKING TECHNOLOGIES

The Services use cookies, pixels, tracking scripts, and similar technologies to operate the Services, remember your preferences, analyze usage, and deliver personalized advertising. You can manage your cookie preferences through your browser settings or, where available, through any cookie consent tool we make available on the Services. Disabling certain cookies may affect the functionality of the Services.

7. RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located outside the country where you reside. In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data from your interactions with our store, along with data from other merchants and from Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

8. THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Our inclusion of any link does not imply endorsement.

9. CHILDREN’S DATA

The Services are not intended for or directed to children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we sell or share (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

10. SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you transmit to us over the internet may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

11. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request as permitted by law.

(a) Right to Access / Know: You may have the right to request access to personal information we hold about you;

(b) Right to Delete: You may have the right to request deletion of personal information we maintain about you;

(d) Right of Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party in certain circumstances;

(e) Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, where applicable law requires it, we will treat that signal as an opt-out request for the device and browser you are using. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.

You may also manage your email communication preferences by using the unsubscribe link in any marketing email. If you opt out of marketing emails, we may still send you transactional or account-related communications.

To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before processing your request, as permitted or required under applicable law. You may designate an authorized agent to make requests on your behalf, in which case we may require proof of authorization and may verify your identity directly with you. We will respond to your request in a timely manner as required by law, and we will not discriminate against you for exercising any of your rights.

To learn more about how Shopify uses your personal information and any rights you may have related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

12. COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

13. INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside the country where you reside. Where required by law, we will rely on recognized transfer mechanisms (such as the European Commission’s Standard Contractual Clauses or equivalent UK clauses) when transferring personal information out of the European Economic Area or the United Kingdom, unless the transfer is to a country that has been determined to provide an adequate level of protection.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Services, update the “Last Updated” date, and provide notice as required by applicable law.

15. CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Nurtured Echoes, LLC

Email: support@nurturedechoes.com

Mailing Address: 5900 Balcones Dr Ste 100 Austin, TX 78731